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Frequently Asked Questions

Ok, so what is a 'virtual race'?

A virtual race is a race that can take place wherever you want, in your own time and at your own pace. A virtual race can be completed on a treadmill, around a racetrack, a beachfront, even during another competitive race, wherever!

What do I have to do to sign up?

Its simple! Click on the races tab at the top and you will be taken to our shop page. Choose one of our monthly races and add it to your shopping cart. All of our prices are exclusive of VAT, this will be added at checkout. Races range from between £10-20 before VAT. 

Our registered VAT number is: 257 9529 54

Once you have registered just complete your run by the end of the calendar month, upload your race evidence and we will send you your medal in the post!

We use PayPal to process all of our payments. Don't have/want a PayPal account? Don't worry. Just access the site through a laptop or desktop machine and PayPal will give you the option of checking out as a guest using a Credit/Debit card! We are currently looking into different payment methods- watch this space! 

What do you mean by race evidence?

If you use one of the many running apps available out there at the moment, just take a screen cap and upload it to the site once you've logged into your account. Otherwise a picture of your treadmill display or running watch data will be fine! We unfortunately cannot accept run evidence that has been sent over Facebook or Twitter. All evidence must be submitted by the end of each month to qualify for a medal!

Have I got to complete the distance all in one go?

No, if you are building up your distances, you can split your race over a few days or weeks and they can be in any amount of distances as you need! For example, you may complete a 10k race with 2 x 5k, or 5x 2k, its up to you! Whichever way you complete the distance, a medal is a great reward for your achievement!

How do I upload my evidence?

Once you have complete your distance, return to the website and log in. Once logged in you will be able to click on the 'submit your evidence'  yellow button where you will be prompted to select the races that you have entered that month (in the drop down menu) Just upload your evidence and click submit...Easy! 

Where can I check if I have entered?

Once entered, you will have received an automated email confirming your space, you can check which race you are entered in by clicking on the links found on the Races page.

Where can I find information about races Ive entered?

Once you enter any of our races you will receive two emails. One is a welcome letter from POW! explaining how a virtual run works and the other is a summary of your races, a link to your race number and information on when the race needs to be completed by. This information can also be found on the 'races' page. 

We now also have a 'My Races' section of the website where you can check if your evidence has been verified etc. Before you can access the 'My Races' Page you will need to sign up to a user account.  

How far do I have to run? 

All of our races are different. If a race has a specific distance it will be clearly labelled in the race description. i.e. POW 5k RACE. If there is NOT a description in the title then this is classed as a 'choose your own distance' race. For these races, all you need to do is set yourself a target, then get out there and smash it! 

Who can enter a virtual race?

Anyone and everyone! We would ask that if your child (under 18) wants to enter that they should complete the distance under supervision and with a competing parent/guardian (and running together is more fun!) but apart from that there are no restrictions. Just get out there and run, walk, hike, whatever works for you! By entering our virtual races you are agreeing that any injury or damage that is caused by completing your race is your own responsibility. POW! Virtual Running Ltd will not be held responsible for any injury that occurs during your run. Please see our full Terms and Conditions for more info.

When will I get my medal?

We aim to send medals out at leat 3 times a week. Medals are send out second class so please allow up to 4 working days to receive it if you are in the UK, or around 3/4 weeks if international. 

How do you know where to send my medal to?

All medals will be sent to the address that you registered with when signing up for an account. You can update your address by going to the 'My Account' section once logged in. 

I’m not in the UK, can I still enter?

Of course! Although we do have to charge a small postage fee to anyone entering from outside of the UK. Just choose your country at checkout and your ready to race! You may notice that our sign up box does not ask for a country, we get all of the addition information that we need though PayPal. 

Finally, the only other question you need to ask yourself.... When are you going to enter?


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